Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

  • Item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, contact us at [email protected]. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior request will not be accepted.

For any return questions, contact us at [email protected].

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

  • Perishable goods (food, flowers, plants).
  • Custom products (special orders, personalized items).
  • Personal care goods (beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

Contact us if you have questions about your specific item.

Exchanges

To get a different item, return your original item and make a separate purchase for the new one.

European Union 14-Day Cooling Off Period

If your order is shipped to the EU, you have 14 days to return it without justification. The item must be unworn/unused, with tags, in original packaging, and include proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since approval, contact us at [email protected].

Partial Refunds

  • Books with obvious signs of use.
  • Opened CDs, DVDs, software, video games, or vinyl records.
  • Items not in original condition, damaged, or missing parts (not due to our error).
  • Items returned more than 30 days after delivery.

Late or Missing Refunds

  • Check your bank account.
  • Contact your credit card company (refunds may take time to post).
  • Contact your bank (processing delays may occur).
  • If you still haven’t received your refund, email [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace defective or damaged items. Contact [email protected] to arrange an exchange and send your item to:

Chepstow Therapy LTD, 11 Steep Street, Chepstow, Monmouth, NP165PJ, United Kingdom

Gifts

  • If marked as a gift and shipped directly to you, you’ll receive a gift credit once we receive the return.
  • If not marked as a gift, the refund will be sent to the original gift giver.

Shipping

Return address:

Chepstow Therapy LTD, 11 Steep Street, Chepstow, Monmouth, NP165PJ, United Kingdom

Important Notes:

  • You are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • If the item is over $75, consider using a trackable shipping service or purchasing shipping insurance.
  • We do not guarantee receipt of returned items.